Every couple headed to the tropics during hurricane season worries about the potential of storms and fortunately more and more resorts are relieving those worries with hurricane policies and guarantees. We just received this information from Palace Resorts about its new hurricane policy:
Miami, Florida, September 18, 2006 – Palace Resorts, the company that set the standard in five-star, all-inclusive resort accommodations, is pleased to announce the implementation of the new “Hurricane Policy” throughout its family of nine all-inclusive properties located in Cancún, the Riviera Maya, Nuevo Vallarta and Cozumel.
“Historically, the months between June and November are considered hurricane season,” said Roberto Chapur, President of Palace Resorts. “Unfortunately, during this time of year, even the most well-laid plans may be dampened by hazardous weather. So, in an effort to eliminate certain inconveniences to our guests, Palace Resorts has designed a hurricane policy to take the stress out of planning a getaway during this unpredictable season.”
The Palace Resorts Hurricane Policy includes the following points:
In the event the United States National Weather Center issues a Category 1 hurricane warning or higher that is predicted to make land-fall in the vicinity of a Palace Resort property, all affected guests will receive a non-transferable certificate to rebook at the resort between April 15th and December 15th, 2007. Dates are subject to availability, blackout periods and do not include airfare or transfers.
e event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resort destination that is not within the storms projected path. Through this option, guests will be offered a room for the same rate based on availability. In the event that the relocating resort offers a lower rate, guests will be issued a monetary credit for the difference.
Palace Resorts understands that schedules vary from person to person and will allow guests to postpone their stay for up to one year following the original departure date. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm and will be guaranteed their original rate. Blackout periods apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.
In the event of a hurricane, guests will not be charged a penalty if they cancel their reservations 72 hours or less prior to their scheduled arrival. Guests must contact the travel professional who originally booked their vacation package in order to make the cancellation valid.
Palace Resorts will also waive the standard “No Show” penalties for up to five days following the original travel dates.
Palace Resorts Hurricane Policy is subject to change and may be discontinued without notice. Airfare and transfers are not included. This policy is for individual travel and groups booked through tour operators. It does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines.
For more information:
• call (800) 635-1836
• visit www.palaceresorts.com